Frequently Asked Questions
SHOP ONLINE - We have a selection of pre designed cakes, cupcakes and cookies that can be purchased straight from our website.
For Custom Enquiries, please fill in our Custom Enquiry Form and include as much information as you can including colours, theme, cake flavour and size as well as uploading any inspiration pictures you may have (party invitation, cake pictures etc).
We will then get back to you within 2 business days with a quote. If you decide to go ahead we will then email an invoice which will include all details regarding your order, a link for payment and the address for pickup. A 30% deposit is required within 5 days to secure your booking with the final payment due 7 days before pickup/delivery. Unfortunately we cannot start work on your cake until the final payment has been made.
At least 1-2 weeks notice is recommended for most cakes, however if you have a cake design in mind that is quite detailed, large (Tiered Cakes) or may require specialty decorations to be ordered, 3 weeks plus may be needed.
Last minute orders may be available (minimum 2 days notice for cakes), however we do have limited availability and can be booked out.
Pickup is available from 88 Glynburn Rd, Hectorville. A time and date for pickup during business hours will be confirmed with you: Tue - Fri 9am - 4pm, Saturday 8.30am - 11.30am, Mon 1pm - 4pm, Sunday - Closed
Delivery is also offered subject to availability and will incur a fee depending on the location.
All items are packaged and boxed prior to pickup or delivery.
The cost of a cake can vary considerably depending on size, flavour and most importantly how it is decorated.
Please visit our ONLINE CAKE SHOP to see the prices of fully decorated cakes, this should give you an idea of our prices and if you see something you like, you can order online.
If you would like a quote on a custom cake, please fill in our Custom Enquiry Form.
We have a Cake Serving Guide which is a guide to how many servings you may get from the different sized cakes that we offer. This is based on the slices being 1" thick, 2" wide & 4" height. These are generally considered 'dessert' sized servings.
'Coffee' portions are generally half the size at 1" x 1" and can be ideal as finger food for stand up parties where there may be other dessert being served.
We do not currently make Vegan or Allergy Free or Halal products at the moment unfortunately.
Mobile phone:
0413 143 065
Email address:
sarah@sweetessence.com.au
Store address:
88 Glynburn Rd, Hectorville